[Hiring] Onboarding Specialist @Supermetrics

Role Description

Supermetrics helps marketing teams get their data out of the platforms they advertise on and into the tools where they report and make decisions. Most of our customers start on their own through self-serve. Some of them get stuck along the way, and today we can't reliably tell which ones are stuck and which ones are simply moving at their own pace. This role exists to change that.

• Own proactive outreach to self-serve customers during onboarding.
• Assist in delivering onboarding for our 1:1 approach.
• Help build the model that decides which customers need which kind of support.

What you will do:

• Run risk-based outreach to self-serve customers, covering one-to-many communications for most customers and one-to-one contact where warranted.
• Diagnose why a customer is stuck (technical blocker, use case mismatch, or lack of understanding of value).
• Hand genuinely technical issues to our Implementation Architects with clear context.
• Help design and refine the risk-tiering model that triggers outreach.
• Provide input on the AI and agentic tooling that supports customers getting started.
• Feed patterns back to Product, Support, and Customer Success to fix repeatable friction.
• Assist in the delivery of 1:1 onboarding where needed.

Qualifications

• Ideally 1-2 years in a customer-facing role (sales development, onboarding, customer success, or technical support).
• Familiarity with performance marketing and related tooling (ad platforms, analytics tools, reporting destinations).
• Comfort using data to spot trends and prioritize time across a large book of customers.
• Clear, plain written communication for outreach to many customers.
• Curiosity about automation and AI, with a practical view of value addition.

Requirements

• Experience with a CRM system (nice to have).
• A background at a marketing agency or in-house marketing team (nice to have).
• A second European language (nice to have).

Benefits

• Competitive compensation package, including equity.
• Great work equipment and home office allowance for remote locations.
• Health care benefit and leisure time insurance.
• Annual 1000 euros personal learning budget.
• Sports and wellbeing allowance.
• Benefits may vary depending on location.

Company Description

Supermetrics helps marketers make better decisions by connecting marketing data from platforms like Facebook Ads and Google Analytics to AI tools, analytics tools, and data warehouses. We work with organizations of every size, from small teams to global brands and agencies.

• Over 200,000 businesses trust Supermetrics to help them make the best decisions with their marketing data.
• We've grown from a one-person shop in 2013 into a global powerhouse with over 300 people across 10 countries and 3 continents.
• Our team represents more than 50 nationalities, fostering a multicultural, collaborative environment.
• We operate on trust, transparency, and a keen customer focus.
• We're building an inclusive workplace where everyone is treated fairly and respectfully.