[Hiring] Operational Onboarding Specialist @Flight Centre

Role Description

We’re looking for an Operational Onboarding Specialist to join our Operational Onboarding team and play a key role in delivering seamless onboarding experiences for new and existing clients across European equity markets. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering exceptional outcomes. Working closely with internal stakeholders and cross-functional teams, you’ll help ensure operational readiness, support testing and go-live activities, and continuously improve onboarding processes.

As part of a collaborative and delivery-focused team, you’ll contribute to building efficient, scalable onboarding practices that support business growth and client success.

What you’ll do

• Manage the end-to-end operational onboarding setup for new clients entering EU equity markets, working closely with Client Implementation Managers (CIMs).
• Support operational onboarding activities for existing clients expanding into additional EU equity markets.
• Coordinate and execute testing activities across operational workflows and systems to ensure successful client go-live outcomes.
• Partner with CIMs and TIMs to support Hypercare activities and resolve onboarding-related operational issues.
• Develop and maintain onboarding process documentation and contribute ideas to optimise and streamline existing ways of working.
• Communicate onboarding requirements, testing plans, and operational instructions across internal and regional stakeholder groups.
• Ensure onboarding activities are delivered accurately, efficiently, and within agreed timelines.

Qualifications

• Strong knowledge of FCM operations (essential).
• Experience working with operational onboarding, implementation, or client delivery processes.
• Knowledge of systems including Amadeus (GDS), Dynamics, Protas, Viaxio and Compleat (desirable).
• Excellent communication and stakeholder management skills.
• Strong organisational skills with exceptional attention to detail.
• A proactive and self-motivated approach to work.
• The ability to identify opportunities to improve processes and drive operational efficiency.

Benefits

• Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience fun culture with exciting social events such as monthly awards nights, global conferences, and end-of-financial-year balls.
• Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
• Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
• Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access to expert financial services, including mortgage advice and money coaching.
• And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, and an electric vehicle scheme.