[Hiring] Offsite Advisor @Vodafone

Role Description

To manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. The Offsite advisor will be home based, rather than within the offices of the customer, and is key to the success of the smooth running of that business's mobile strategy.

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
• The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
• First point of contact and responsible for maintaining relationships with customer, end users and accounts team.
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
• Provide end user assistance for users porting and migrating onto the Vodafone Network.
• Support with training of all cover advisors to ensure we maintain a seamless level of service.
• Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

Qualifications

• Ability to build relationships with internal and external stakeholders.
• Previous Telco Business Customer Service Experience.
• Ability to manage own time to deliver great service at all times.
• Excellent keyboard skills and systems knowledge.
• Interest / understanding of Mobile devices including features / benefits.

Requirements

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Benefits

• Great pay and bonuses.
• Up to 28 days off plus bank holidays.
• Paid time for charity work.
• Personalized benefits for you and your family, like discounts, vouchers, and a pension plan.
• Career development through amazing learning tools.
• Top-notch parental leave policies.

Company Description

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

• We’re creating more than the UK’s best network.
• We’re helping close the digital divide, empower communities and drive meaningful progress.
• We believe that everyone should feel they belong.
• We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
• Join us and you’ll be at the heart of change.
• We’re not just expanding connectivity; we’re reimagining what a connected nation looks like.
• With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
• We move at pace, because what we’re building matters – and we’re learning as we go.
• Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity.