[Hiring] Norwegian Speaking Zalando Customer Expert @Mercier Consultancy Group

Role Description

We are currently looking for a dynamic individual to join our team in the prestigious Retail (Online & Offline) sector as a Norwegian Speaking Zalando Customer Expert. This Norwegian Speaking Zalando Customer Expert position in Greece offers a unique chance to elevate your professional profile while enjoying the Mediterranean lifestyle through one of our premier Norwegian-speaking jobs.

• Provide world-class support to customers of the fashion-forward retail giant, Zalando, ensuring a seamless shopping experience.
• Resolve complex inquiries regarding order status, returns, and exchanges within the fast-paced retail e-commerce environment.
• Act as a brand ambassador, maintaining the high standards associated with the online and offline retail industry.
• Assist customers with account management, payment verification, and personalized shopping guidance.
• Collaborate with international teams to optimize retail service delivery and maintain high customer satisfaction scores.
• Utilize multi-channel communication tools to provide timely, accurate, and empathetic resolutions.
• Stay updated on the latest retail trends, promotional campaigns, and stock availability to better serve our clientele.

Qualifications

• Native or fluent Norwegian (spoken and written) is essential for this role.
• Valid EU passport or work permit (mandatory).
• Proven experience in customer service, preferably within the retail industry.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and an ability to thrive in a target-oriented retail environment.
• Strong enthusiasm for fashion and e-commerce trends.

Benefits

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service KPIs.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided upon arrival).
• Comprehensive, fully paid training program to ensure your success.
• Private Health Insurance and additional benefits.
• Exceptional career development opportunities within the global retail sector.

Company Description

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global brands. As a trusted leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding career opportunities across the continent.