[Hiring] Danish Speaking Video Streaming Customer Expert @Mercier Consultancy Group

Role Description

We are thrilled to offer an exceptional career opportunity for those seeking Danish-speaking jobs within the rapidly evolving entertainment sector. As a Danish Speaking Video Streaming Customer Expert position in Greece, you will serve as the voice of a top-tier global streaming platform, ensuring every subscriber enjoys a seamless and premium viewing experience.

Key Responsibilities

• Provide world-class support to subscribers of a premier streaming service via phone, chat, and email.
• Troubleshoot technical issues related to video playback, device compatibility, and account access.
• Assist customers with billing inquiries, subscription plan management, and personalized content recommendations.
• Maintain high levels of customer satisfaction by resolving streaming-related queries with professionalism and efficiency.
• Act as a brand ambassador for the streaming platform, promoting new features and exclusive releases to the Danish audience.
• Document customer feedback to contribute to the continuous improvement of the streaming service’s user interface.
• Collaborate with cross-functional teams to escalate complex technical bugs affecting the streaming platform’s stability.

Qualifications

• Native or fluent Danish (spoken and written).
• Professional proficiency in English.
• Valid EU passport (mandatory).
• Passionate about the digital entertainment and video streaming industry.
• Strong problem-solving skills and a tech-savvy mindset.
• Ability to thrive in a fast-paced environment while maintaining a customer-centric attitude.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions that empower professionals to advance their careers while helping our global partners achieve operational excellence.