[Hiring] Night Operations Coordinator @Landstar System, Inc.

Role Description

As a Night Operations Coordinator, you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers, and field personnel to help across a wide range of situations. The successful candidate is a problem solver with a service orientation that believes in solving customer needs in a single call. This is a role where you will spend most of your shift answering the phones to ensure freight keeps moving overnight. No night is ever the same.

This is a remote, work from home position which requires discipline. Your initial 90 days of training will be on an 8-hour shift, Monday – Friday schedule with a start time between noon and 2pm, depending upon your time zone. Post training, you will work a 4 days on and 4 days off rotating schedule from 5pm – 5am Central or 6pm – 6am Eastern. Only those available for this schedule should apply.

Essential Responsibilities

• Answer after-hours calls for all departments
• Issue funds to capacity providers for emergency needs within guidelines
• Authorize funds to vendors as needed for BCO’s equipment repairs/loans
• Complete Landstar Service Incident Reports (LSIR) on any service-related issues
• Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers
• Support the Accident Hotline and respond to requests for assistance as required
• Assist with cargo discrepancies/claims, contact after hours on call staff when needed
• Assist BCOs with all border crossing/customs issues
• Email Permits, answer routing questions, answer questions regarding state requirements and state permits
• Provide HAZMAT spill assistance as needed
• Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed
• Issue authorizations to BCO’s for emergency tire purchases
• Support Managed Accounts as needed

Qualifications

• High School Diploma or equivalent
• 6 months of experience in customer service in a call center environment

Preferred Experience and Education

• 6 months of experience in the transportation industry

Knowledge, Skills, and Abilities

• Geography knowledge
• Working knowledge of Word, Excel, Internet, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong problem solving and decision-making skills
• Ability to use software system to document all customer interactions

Benefits

• Competitive compensation
• Robust benefit plans including affordable medical plans
• Employer 401(k) match
• Paid time off
• Tuition assistance
• Much more

Company Description

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.