[Hiring] National Workforce Information Representative @VetJobs

Role Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

• Our organization works with partner companies to source qualified talent for their open roles.
• This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
• This employer will hire remote for the role from the following states only: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV.
• Senture is a Teleperformance Company.
• TP Government Services, driven by Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients.
• Join a fast-paced, nationwide customer support operation that delivers critical information and assistance services to the public.
• This 24/7/365 program provides multi-channel support through phone, email, chat, text, and self-service platforms.
• Team members play a key role in delivering accurate information, exceptional customer service, and timely issue resolution while supporting a variety of public-facing programs.

Qualifications

• High school diploma or General Education Development (GED) certificate required.
• Must be a U.S. Citizen or Permanent Resident.
• Minimum of two (2) years of customer service experience, preferably in a contact center or telephone support environment.
• Demonstrated proficiency in the English language, including verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to successfully pass background investigation and drug screen.
• Proficient keyboarding and data entry skills.
• Basic computer proficiency, including the ability to navigate multiple systems and applications simultaneously.

Requirements

• This position requires public trust clearance.
• Extensive federal background check and fingerprinting may be required.
• Candidates should be flexible with their schedule.
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific program.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

Benefits

• This position is covered under the Service Contract Act (SCA), with pay rates determined by the applicable county wage determination.
• Starting pay begins at $14.XX per hour, depending on the work location.
• In addition to the hourly wage, employees receive a Health & Welfare (H&W) benefit of $5.09 per hour for all hours worked, up to 40 hours per week.