[Hiring] MRI Technical Customer Success Manager @AIRS Medical Inc

Role Description

The Technical Implementation and Customer Support role at AIRS Medical involves two main areas of responsibility:

• Technical Implementation (50%)
  • Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.
  • Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability.
  • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity.
  • Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities.
• Customer Support & Troubleshooting (50%)
  • Act as the primary technical resource for clients, providing application support and resolving technical issues.
  • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations.
  • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support.
  • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results.
  • Plan and coordinate SwiftMR integrations with potential customers.

Qualifications

• 1+ years in a technical or application support role within healthcare IT.
• Proficiency with TCP/IP networking and DICOM networking.
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable.
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues.
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users.
• Fluent in English, Italian, and French (B1).
• Pro-active team player.

Requirements

• 3+ years in a technical or application support role within healthcare IT (preferred).
• Experience implementing radiology software in a clinical environment (preferred).
• Experience with Linux (preferred).
• Italian and French speaker (preferred).

Benefits

• Work type: Full time under EOR.
• Work from home, with occasional business travel.
• Collaborate with team members around the country and the world.
• Paid Time Off (30 days).
• Onboarding gifts and home office supplies.
• Training & Development.

Hiring Process

• Document Screening.
• Cognitive Assessment.
• Competency-based interview (Hiring manager, HR).
• Competency-based interview (Peer interview, HR).
• Culture-fit Interview (CEO).
• Onboarding.