[Hiring] Staff Customer Success Manager @SentinelOne

Role Description

As a Senior Customer Success Manager, Enterprise, you will serve as the strategic partner our largest Italian-speaking customers rely on, managing post-sales relationships across a portfolio of high-value accounts with $500k+ ACV and navigating complex challenges to create impactful, lasting outcomes. You will be the voice of your customers within SentinelOne, driving product adoption, ensuring retention, and delivering an exceptional experience at every touchpoint.

What Will You Do?

• Manage post-sales relationships with a portfolio of 5–15 of our largest enterprise customers, serving as their primary advocate within SentinelOne and collaborating with internal service teams to establish critical goals, onboarding plans, and success criteria.
• Drive product adoption among key customer stakeholders and deliver tailored customer engagement — including weekly meetings, health checks, Quarterly Business Reviews, and roadmap discussions — that build trust and demonstrate ongoing value.
• Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators, maintaining comprehensive records of customer engagement and status for full visibility and tracking.
• Partner cross-functionally with Sales, Renewals, Support, Services, and Product teams to achieve optimal customer outcomes, managing escalations and orchestrating internal resources to reach timely and effective resolution.
• Travel 1 to 3 times per quarter as needed, working remotely from your home office in Italy to support one of our most strategically important customer segments.

Qualifications

• Full professional fluency in both Italian and English, enabling seamless connection with a global customer base — fluency in Spanish is strongly preferred and would be a further differentiator.
• Proven experience managing large-scale enterprise accounts of 20,000+ employees as a Customer Success Manager, with a track record of effectively managing customer expectations and consistently delivering high levels of satisfaction.
• A genuine customer-first mindset with a passion for building meaningful, trust-based relationships, combined with strong technical acumen and the ability to quickly understand complex challenges and offer impactful, best-practice guidance.
• Exceptional written and verbal communication skills tailored to a variety of audiences and cultures, meticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight.
• Experience with Totango or similar Customer Success platforms and Salesforce is a plus, as is a background in cybersecurity or a solid understanding of security concepts and industry terminology.

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Employee Assistance Program (EAP)
• Global home office allowance
• Internet and mobile phone allowance
• Flexible benefits allowance