[Hiring] Member Support Agent @University of Illinois Community Credit Union

Role Description

The Phone Agent is a financial mentor that listens to our members' needs. Phone Agents look out for our members' best interest and offer solutions to improve their financial life. The Agent will expertly represent UICCU and form professional relationships with our members.

• Build member loyalty.
• Provide solutions for internal and external members.
• Build and maintain product knowledge, so they may assist members with financial needs.
• Focus on compliance and security.

Essential Functions & Responsibilities:

• Consistently provide outstanding service focusing on member service and member loyalty skills.
• Efficiently serve members to ensure timely and quality service.
• Consistently identify the needs of members and recommend appropriate Credit Union solutions in order to build member loyalty and meet or exceed organizational goals.
• Assist members with account needs, answer questions about products and services, and resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to appropriate team members along with their recommendations.
• Own internal and external member concerns, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.

Qualifications

• Three years to five years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Benefits

• Starting salary is $21.22 per hour - eligible for performance-based incentives.
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program.
• Generous Paid Time Off benefits.
• This is a full-time position: Monday through Friday 8:45 a.m. to 5:15 p.m. & rotating Saturdays 8:45 a.m. to 12:15 p.m.

Company Description

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UICCU continues to be voted a Best Place to Work by its employees!