[Hiring] Global Support L2 Agent @OutSystems

Role Description

We’re growing our global support team and looking for Level 2 engineers who enjoy digging into complex platform issues. You’ll troubleshoot performance problems, work with customers to find practical fixes, and partner with internal teams to improve our product. If you like working through issues and want to make a real difference for customers, we’d like to hear from you.

Key Responsibilities

• Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks.
• Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
• Bridge with internal teams to be a part of our product’s continuous improvement process.
• Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Qualifications

• Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement.
• Intermediate knowledge of Databases and query optimization (SQL Server and Oracle).
• Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.
• Degree in Engineering or other technology-related degrees (BSc, MSc).
• 4 years work experience in lieu of degree.
• Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern.
• Fluency in English (bilingual is a plus).
• Must be willing to work 8am-5pm PST shift.

Requirements

• .NET web apps (C#, ASP.NET)
• Java, JavaScript, REACT, CSS, HTML
• REST/SOAP web services, XML, XSD
• Mobile tech (Objective C, iOS Apps, Android Studio)

Benefits

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it.
• Real growth opportunities through structured programs designed to scale your expertise.
• A global collective of world-class talent, collaborating with industry experts who are accessible mentors.
• An inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment, and make an impact.

Company Description

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.

Our customers are some of the world's most recognizable brands across diverse industries—such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.