[Hiring] Manager, Customer Success Management @Alteryx

Role Description

The Manager role in our Customer Success Management team is a leader and advisor to a group of Customer Success Managers who directly support a set of high value, strategic accounts. The Manager, CSM is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on customer retention and growth.

What you will do:

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Guide team through weekly 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success.
• Drive team initiatives for continued success, growth, scaling and development.
• Ensure team is proactively working with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work with other departments across Alteryx to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.
• Conduct enablement sessions to provide hands-on training of the Alteryx Designer and Server products.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

Qualifications

• 2+ years of management experience. Experience managing a remote team is preferred.
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work.
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, executives, Information Technology, procurement, etc.).
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes towards attainment.
• Demonstrated problem-solving skills and ability to show good judgment in decision making.
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry.
• Able to work on a shift pattern.

Benefits

• Support a growth mindset for associates through all stages of their careers.
• Commitment to a diverse, equitable, and inclusive workplace.
• Investment in building teams with a wide variety of backgrounds, identities, and experiences.

Company Description

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.