[Hiring] CSM Support Associate @Goodera

Role Description

We are looking for a high-impact CSM Support Associate to facilitate seamless operations for our Customer Success team. This role is unique: during "quiet" periods, you will drive operational excellence through documentation and data; during "live" periods, you will act as the critical support layer for events, ensuring internal hosts and client partners have everything they need to succeed.

Key Responsibilities

• CSM Enablement & Operations: Audit CRM data to ensure all customer touchpoints and contract milestones are accurately recorded.
• Stakeholder Communication:
  • Serve as the primary internal point of contact for Client Partners and Event Hosts during the IST night shift.
  • Manage shared inboxes ensuring internal queries are answered with professional, high-quality English prose.
• Documentation & Knowledge Management:
  • Create and update Standard Operating Procedures (SOPs) for the CS team.
  • Maintain a "Night Shift Log" to ensure a flawless handoff to the morning team, ensuring no balls are dropped across time zones.

Qualifications

• At least 1.5 years in a Sales Ops or Event Tech role.
• We are not accepting freshers for this position.
• Exceptional written English skills are non-negotiable. You must be able to draft polished, "client-ready" internal communications.
• Proven ability to handle high-pressure "Crisis Management" scenarios without immediate supervision.

Requirements

• 1.5 – 3 Years (Non-fresher)
• Remote (India-based)
• Night Shift (10:00 PM – 6:00 AM IST)