[Hiring] Licensed Insurance Agent @Qualfon

Role Description

Qualfon is hiring a Property & Casualty Insurance Advocate, where you will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no sales, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work remotely, balancing multiple systems and communication channels to deliver a seamless and personalized experience.

Hourly pay rate – $22.50. Veterans and their family members are encouraged to apply.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursue opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Qualifications

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to multitask across multiple applications while maintaining focus and accuracy.
• Must have an Active Property & Casualty or Personal Lines license.
• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

Requirements

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps.
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.
• Qualfon will provide all equipment needed.
• During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.

Benefits

• Medical, Dental & Vision Coverage with multiple plan options.
• Telemedicine & Mental Health Support for convenient care.
• Paid Time Off (PTO) that grows with your tenure.
• 401(k) with Company Match to help you plan for the future.
• Employee Assistance Program (EAP) with free counseling and wellness resources.
• Company-Paid Life & Disability Insurance for added peace of mind.
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.
• Voluntary Benefits including accident, critical illness, hospital coverage, and more.
• Additional Perks like legal assistance, identity protection, and pet insurance.

Company Description

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.