[Hiring] Leave Success Specialist @Military Spouse Corporate Career Network

Role Description

As a member of the Leave Success Team, you will have a few years of experience in a customer-facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

• Managing the lifecycle of employees on leave through the customer's software and various support channels
• Providing troubleshooting support for employees and their managers
• Partnering with internal experts to serve as a resource for employees on leave
• Advocating for the customer internally by working across multiple departments
• Ongoing development of your platform and industry knowledge around leave management and compliance
• Collaborating with each account’s Customer Success Manager (CSM) to help prove value to our stakeholders
• Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary

Qualifications

• 1-2 years of experience in a customer success or support role in a heavily regulated organization or complex subject matter – like human resources, healthcare, or law
• Passion for helping people solve their problems and navigate abstract regulations
• Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience
• Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion
• Thrive in a fast-paced environment, embrace technology, and enjoy learning new tools
• Naturally self-directed, organized, and resourceful with the ability to multitask
• Thrive in a collaborative environment where diversity and inclusion is celebrated

Requirements

• Experience working in a remote environment
• Experience working with a startup and/or with a B2B SaaS business
• Familiarity with the leave compliance space

Benefits

• Pay Rate: $24/hour
• Start Date: Early November 2026
• Schedule: 8am - 5pm | Monday - Friday in any US timezone
• Training: 4-6 weeks | Monday-Friday 8am - 5pm MST
• Equipment is provided!

Compliance & Eligibility

• Background Check & Screenings: Successful candidates must complete and pass a background check and drug screen prior to their start date
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States
• Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.