[Hiring] Lead Customer Solutions Engineer @VetJobs

Role Description

As a Lead Customer Solutions Engineer working with our Risk Applications business lines, you will defend America's Engineering Solutions market share. This market share is for engineering products and services associated with SRIES and the Probabilistic Risk Assessments (PRA) product line. You will meet operating plant customer needs with unique offerings through understanding of customer-specific needs and subsequent solution selection, technical content of proposal, costing and pricing, responsiveness and quality of bid. You will support customer technical consultative selling/interactions/negotiations and engage on emergent customer issues, and support resolution of challenges during execution of ongoing projects. Requires collaboration with Global Markets, America's Sales, GOS (Engineering and Supply Chain) to close on opportunities.

You will report to the Customer Solutions Manager, SRIES. This is a remote role that can be performed from anywhere within the United States.

Key Responsibilities

• Develop customer relationships at multiple levels of the customer's organization to understand the customer's near- and long-term needs, preferences, alternate vendors, timing, and other restrictions/limitations.
• Using knowledge of the relevant Westinghouse products, develop commercial offers with customer-specific value propositions – the right product at the right time at the right price.
• Collaborate with Global Product Management to set product strategy.
• Follow the project execution and customer interactions, and address customer issues to facilitate understanding of customer needs and create PRA style proposals with value propositions to meet customer needs and secure OE.
• Accountable for OE and opportunity pipeline growth for product/technology areas.
• Aggregate financials, OE, pipeline growth, and MAS for all relevant product areas.
• Provide feedback to relevant internal organizations to ensure needed products, if not available, are developed in time to support customers' needs.
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning.
• Engage on emergent customer issues, leading the team until project management is available and engaged.
• Develop relationships with internal stakeholders to ensure people, processes and technology are available to deliver offer commitments and promote market growth.
• Maintain a good understanding of Intellectual Property (IP) aspects of offers and ongoing projects.
• Collaborate and co-ordinate with internal peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction.
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas.

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 5+ years of experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels.
• Familiarity with Nuclear Power Plant design and operations (actual utility experience preferred).
• Familiarity with Nuclear Power Plant PRA models and risk-informed applications, the current market drivers and participants, customers, and multiple levels of PRA practitioners and leadership.

Requirements

• The base salary range for this position is estimated to be $116,800.00 to $146,000.00 per year.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options.
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members.
• 401(k) with Company Match Contributions to support employees' retirement.
• Paid Vacations and Company Holidays.
• Opportunities for Flexible Work Arrangements to promote work-life balance.
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers.
• Global Recognition and Service Programs to celebrate employee accomplishments and service.
• Employee Referral Program.