[Hiring] Korean Customer Support Agent @Keywords Studios

Role Description

As a Player Support Agent (Customer Support Agent), you will:

• Provide top-notch assistance to players by solving their queries about the game and delivering excellent customer service.
• Utilize your investigative skills and work with our ticketing system to help players with their game-related issues.
• Respond to inquiries through email and chat (no phone calls required).
• Collaborate closely with internal teams to assist with project-related requests and provide feedback to the development team.
• Act as the voice of the product and the ear on the ground.

Qualifications

• Excellent Korean language skills, especially in writing (C1-C2 level).
• Proficient in English for daily interactions with colleagues.
• Familiarity with MS Office or Google Suite apps.
• Willingness to work full-time, 5 days a week, including weekends and shifts.

Requirements

• Previous experience in Customer Service is a plus, but not mandatory as full training is provided.
• Passion for video games is desirable but not crucial.

Benefits

• 4 National Insurances
• Group Health Insurance
• Annual leave
• Paid Sick Leave
• Paid Marriage Leave
• Seasonal Gift Bonus
• Employee Assistance Program

Company Description

Keywords Studios has been present on the gaming market for 25 years and is the leading provider of end-to-end services for the gaming and entertainment industries. We help clients bring their stories to life by offering a wide range of solutions, including:

• Art
• Audio
• Testing
• Localization
• Player Support

As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world while developing your skills and career.

Our Leadership Principles include:

• Power of Partnership: We work as one team with our clients.
• One Keywords: We deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients succeed.
• Embrace an Open World: We value diversity and inclusivity.
• Trust Through Transparency: We communicate with honesty and integrity.