[Hiring] Italian Speaking Automotive Customer Service Agent @Mercier Consultancy Group

Role Description

We are seeking passionate professionals to join our prestigious client in the automotive sector, providing high-level support to Italian-speaking customers. This unique role represents one of the most exciting Italian-speaking jobs currently available, offering the chance to combine your technical interest in the automotive industry with a transformative experience working remotely from the beautiful Mediterranean landscape of Greece.

• Act as a primary point of contact for automotive inquiries, providing expert assistance to customers in Italy.
• Manage technical and product-related questions regarding modern vehicle features, EV technology, and connectivity.
• Maintain high levels of customer satisfaction by delivering tailored, professional automotive solutions.
• Document all interactions accurately within our CRM to ensure seamless service tracking and improvement.
• Collaborate with international teams to stay updated on the latest automotive product launches and service updates.
• Ensure all service-level agreements are met while maintaining the premium standards of the automotive brand.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Genuine interest in the automotive industry and vehicle technologies.
• Strong communication skills and a customer-centric mindset.
• Ability to work effectively in a remote environment within Greece.
• Previous experience in technical support or customer service is considered a strong advantage.

Benefits

• Competitive Monthly Salary with 13th and 14th salary bonuses included.
• Monthly Performance Bonus linked to service excellence.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Comprehensive, fully paid initial training program on automotive systems.
• Full health insurance coverage.
• The opportunity to build your career through Jobs in Greece with a global industry leader.
• And Much More...

Company Description

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career opportunities, specializing in high-demand roles such as our current Italian Speaking Automotive Experts position in Greece.