[Hiring] Dutch Customer Care Specialist @Encaja Talent

Role Description

• Support Dutch customers over phone, email and occasionally chat
• Achieve your weekly and monthly targets as part of a multicultural Team
• Provide exceptional customer experience
• Represent your brand professionally and with dedication
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

Qualifications

• Native (C1+) level of Dutch
• Willingness to relocate to Greece or based there, with Athens being the priority
• Good level of English (B2)
• Experience in Customer Support is an advantage
• Strong abilities to work independently and as a team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC based internet and software applications
• Ability to provide required documentation (ID/Passport, Birth Certificate)

Benefits

• Fantastic relocation package
• Ability to work from anywhere in Greece
• Flight cost ticket reimbursement
• Competitive salary package
• Private health insurance
• Varying shifts to be defined
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential