[Hiring] Italian Customer Advisor @Mercier Consultancy Group

Role Description

Embark on an exciting career journey as an Italian Customer Advisor, a pivotal role within the thriving Customer Support Services sector. This remote position, based within Greece, offers an exceptional opportunity for native Italian speakers to leverage their language skills and provide outstanding support to a global clientele.

• Deliver exceptional customer service via phone, email, and chat in Italian.
• Address customer inquiries, resolve issues, and provide comprehensive support within the Customer Support Services industry.
• Maintain accurate customer records and document all interactions with professionalism.
• Adhere to company policies and procedures to ensure high-quality service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Identify opportunities to up-sell or cross-sell products/services where applicable.
• Contribute to team goals and the overall success of the customer support operations.
• Continuously improve product knowledge and service standards.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a customer service or client-facing role within Customer Support Services is highly advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and as part of a remote team.
• A passion for providing outstanding customer experiences.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success.
• Health Insurance for your well-being.
• Fully Paid Relocation Package (flight, transfer, hotel) to start your life in Greece.
• Monthly Performance Bonus to reward your achievements.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Opportunity to work remotely within Greece.
• A dynamic and supportive work environment.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm and leading BPO provider, dedicated to connecting exceptional talent with outstanding career opportunities across Europe. We specialize in facilitating seamless transitions for professionals seeking roles within dynamic, customer-centric industries.