[Hiring] Italian Customer Support @Mercier Consultancy Group

Role Description

We are currently seeking dedicated professionals for an Italian Customer Support position in Greece, designed for individuals looking to elevate their careers in a vibrant international environment. This is a unique chance to join one of the most exciting Italian-speaking jobs available today, offering a seamless transition through a fully supported relocation program to sunny Greece.

Key Responsibilities

• Provide high-quality assistance to Italian-speaking customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with professionalism, empathy, and efficiency to ensure maximum client satisfaction.
• Maintain comprehensive knowledge of client products and services to provide accurate and relevant information.
• Identify opportunities to improve service delivery and escalate technical issues to the appropriate internal departments.
• Collaborate with an international team to maintain high standards of service excellence in our Italian-speaking jobs.
• Utilize internal CRM tools to document interactions and track customer feedback effectively.
• Ensure all interactions align with the brand’s voice and the rigorous quality standards of our Customer Support Services projects.

Qualifications

• Native or fluent Italian (spoken and written).
• Good level of English for internal communication and training.
• Valid EU passport or work permit (mandatory).
• Strong communication skills and a passion for providing top-tier customer experiences.
• Ability to adapt to new technologies and fast-paced work environments.
• Previous experience in Customer Support Services is considered a significant advantage.

Benefits

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus for high achievers.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
• Professional training provided by industry experts to ensure your success in this Italian Customer Support position in Greece.
• Comprehensive Health Insurance and additional corporate benefits.
• A fantastic office culture within one of the best Jobs in Greece.
• Career development and advancement opportunities within the global Mercier Consultancy Group network.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting world-class talent with transformative career opportunities, ensuring both candidates and clients thrive within the dynamic Customer Support Services industry.