[Hiring] IT Support Technician @Pyramid Consulting

Role Description

Immediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+ months contract opportunity with long-term potential and is located in U.S (Remote).

• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources.
• Escalates complex questions to more senior representatives.

Qualifications

• Key Skills: Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY.
• HS Diploma and College background REQUIRED.
• Light IT background a MUST.
• 1 YR. customer service experience a MUST.
• Excellent communications skills.
• Computer literate; knowledge of Windows environment (Knows what a "C" drive is).
• Worked remote previously a MUST.
• Flexible availability (especially weekends) a MUST.
• Must be able to multi-task in a fast-paced environment and work independently.

Requirements

• Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers.
• Some schedule flexibility may be available.
• Peak demand occurs during the first week of January.
• Willingness to work flexible hours during peak business periods.
• Ability to work in a fast-paced, high-volume environment.
• Candidates may need to start as early as 4:00 AM during peak week.
• All candidates will participate in a Teams video interview with cameras on.

Benefits

• Pay Range: $18 - $19.05/hour.
• Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Company Description

Our client is a leading Computer hardware, manufacturing, and enterprise software Industry, and we are currently interviewing to fill this and other similar contract positions.