[Hiring] IT Support Technician @Dine Brands Global

Role Description

This role will take incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues. Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware, and networking issues as they arise.

• Use a ticketing system to log and monitor tickets;
• Monitor problem management software and support systems for current outages and pending solutions;
• Work with end-users and solution partners to resolve issues;
• Monitor and complete project tickets for restaurants, according to deadlines set by project teams;
• Follow company policies, uphold professional standards, and perform all work in a manner of respect to others.

Qualifications

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team environment; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for common PC and peripheral setup, maintenance, and repair problems.
• Independently research and resolve technical problems.
• In-depth understanding of Android, Windows 11, Server 2019/2022, and desktop applications such as Microsoft Office.
• Knowledge of DNS, DHCP, WINS, and TCP/IP.
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems, and/or network management.

Requirements

• Target salary $50k-$60k depending on experience.

Company Description