[Hiring] Invoice Query Routing Assistant @HRS Talent Solutions

Role Description

The Invoice Query Routing Assistant receives customer inquiries regarding invoices and directs them towards accurate answers. Responsibilities include:

• Checking ordinary account information to assist customers.
• Providing straightforward information authorized by the employer.
• Identifying the nature of the inquiry (missing copy, account detail, payment status, or invoice challenge).
• Documenting and directing issues according to team processes.
• Maintaining clear communication with customers, acknowledging their concerns.
• Keeping inquiries tied to original messages and recording current statuses.

Qualifications

• No accounting qualification required.
• Previous customer service, reception, invoice filing, or office administration experience is beneficial.
• Basic computer skills and care with numbers and references.
• Ability to write clear and considerate messages.

Requirements

• Willingness to learn the billing system and routine inquiries.
• Ability to handle account information carefully in a remote work setting.
• Maintain a suitable home office area for privacy while working.
• Keep brief records of inquiries and responses.

Benefits

• Flexible working hours available (full-time or part-time).
• Hourly pay range of £30.00–£32.00.

Company Description

Your CV need not show a billing job to be relevant. Written customer contact, accurate use of references, and sensible escalation from another role are all useful examples.