[Hiring] Internal FAQ Administration Assistant @HRS Talent Solutions

Role Description

This remote office administration role gathers recurring questions from employees regarding internal FAQs, checks for existing answers, and routes unresolved topics to the document owner.

• Read assigned questions from an internal online inbox or form.
• Search current approved FAQ material for a relevant answer.
• Provide a specific section or link when the guidance is clear.
• Log missing, conflicting, or hard-to-find topics for review.
• Remove unnecessary personal detail from a general topic summary.
• Track ownership and status until an authorized answer is available.
• Check a published update against the original question.

Prior customer service, office administration, or knowledge-base experience is useful, but beginners are welcome. The employer will teach its internal guides, search tool, and routing standards. You need curiosity, clear notes, and the discipline to distinguish a published answer from your own reasonable guess.

Different questions may point to the same missing instruction, but grouping them should not erase an important exception. For example, one employee may ask how to submit a request, while another asks how to correct one already submitted.

After an update is approved, you may help send a specific link to the people whose questions prompted it. A useful FAQ process closes the loop with the original question, instead of publishing a new page and assuming everyone has found it.

The role may involve reviewing old pending topics to see whether an answer was published without the tracker being updated.

Qualifications

• Curiosity and clear note-taking skills.
• Ability to distinguish between published answers and personal interpretations.
• Prior experience in customer service, office administration, or knowledge-base management is beneficial but not required.

Requirements

• A home office or equivalent private workspace is required.
• Ability to track ownership and status of questions until resolved.
• Skill in grouping similar questions while maintaining context for exceptions.

Benefits

• Training on the FAQ system will be provided.