[Hiring] Intake Specialist @Acadia Healthcare

Role Description

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions team. Establishes professional rapport with clients to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment, searching the client’s belongings for prohibited items, and orienting the client to the facility. Ensures required documentation is completed and maintained.

Qualifications

• Complies with organizational policies, procedures, and performance improvement initiatives.
• Maintains organizational and industry policies regarding confidentiality.
• Communicates clearly and effectively to persons receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.
• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.
• De-escalation training, CPR and/or First-Aid certification as required by facility.

Requirements

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals and plan for client arrival, including travel arrangements as applicable.
• Establish professional rapport with clients to ensure that they feel welcomed upon arrival.
• Support arrival process including coordinating assessment/bed placement process and searches of client belongings for prohibited items.
• Orient clients to the facility/milieu.
• Liaise with direct care/nursing/clinical team to ensure clients are set up with a treatment plan/schedule as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Company Description