[Hiring] Intake Specialist @Alonso & Alonso Attorneys at Law, PLLC

Role Description

• Conduct inbound eligibility screenings to assess potential client qualification for immigration services.
• Provide a professional, compassionate, and client-focused experience during all interactions.
• Guide prospective clients through a structured intake questionnaire to identify potential immigration solutions.
• Proactively conduct outbound calls to engage prospective clients and promote consultations.
• Execute timely follow-up communications based on pipeline stage and business priorities.
• Maintain consistent client contact to support conversion and reduce lead drop-off.
• Ensure client profiles are accurately completed and maintained in the case management system.
• Track and document all interactions, dispositions, and follow-up actions with precision.
• Adhere to intake SOPs, quality standards, and compliance requirements.
• Collaborate closely with Sales Consultation leadership to ensure a smooth intake-to-consultation handoff.
• Actively participate in sales contests, training sessions, coaching, and team meetings.
• Continuously build knowledge of firm services, immigration processes, and effective engagement techniques.
• Perform other duties as assigned in support of team and organizational objectives.

Qualifications

• Minimum 1 year of experience in customer service and sales; outbound calling experience preferred.
• Bilingual proficiency in English and Spanish (spoken and written) required.
• Strong communication, persuasion, and interpersonal skills.
• High empathy, emotional intelligence, and a client-centered mindset.
• Ability to thrive in a fast-paced, competitive, and metric-driven environment.
• Strong organizational and time-management skills.

Requirements

• Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+) or Mac M1+
• Memory: Minimum 8 GB RAM, 256 GB SSD
• OS: Windows 11 or macOS
• Monitors: Two screens required
• Headset: USB wired or wireless
• Internet: Wired connection, minimum 20 Mbps

Benefits

• Salary Rate: Sales Tiering System; Starting rate $8 an hour
• Paid Time Off
• Mental Health Days

Company Description

Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.