[Hiring] Intake Specialist @Bionic Talent

Role Description

We are seeking a proactive, highly motivated Intake Specialist to serve as the critical first point of contact for prospective clients. In personal injury law, timely response, warmth, and active lead conversion directly impact client satisfaction and firm success.

• Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly.
• Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability.
• Utilize strong communication and subtle sales skills to explain firm services, address prospective client hesitations, and encourage client conversion.
• Enter, update, and manage prospective and active client data meticulously in legal case management software (e.g., Filevine, Clio, or similar).
• Schedule follow-up contacts, conduct active outreach on pending leads, and maintain consistent communication.
• Route calls, take messages, respond to emails, and ensure seamless support for the legal team.
• Maintain accurate, complete, and fully compliant documentation across all firm channels.

Qualifications

• 2+ years of experience in legal intake, customer service, or client-facing roles within a US law firm (Personal injury experience preferred).
• Full fluency in written and spoken Spanish and English.
• Background in sales, lead conversion, or phone-based customer retention is a plus.
• Friendly, upbeat, and empathetic demeanor with the ability to build immediate rapport over the phone.
• Exceptional organizational skills with high attention to detail in record-keeping and data entry.
• Tech-savvy with prior experience using case management tools like Filevine, Clio, or CRM platforms.
• Strong ability to work independently and maintain professional composure in a remote setup.

Requirements

• US law firm experience is required.
• Personal Injury experience is preferred.

Benefits

• Salary: USD 1200 - USD 1600
• Remote Status: Fully Remote
• Preferred Location: Latin America
• Working Hours: 9:00 am - 5:00 pm EST
• Holidays: US Federal Holidays