[Hiring] Infusion Scheduler @The Ohio State University

Role Description

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.

• Schedule return appointments and/or other appointments as assigned.
• Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Solves routine and complex customer problems and knows where to direct customers to address specific questions.
• Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Always creates a positive first impression.
• Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Requirements

• Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC preferred.
• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.
• Prior experience with scheduling patients preferred.
• Strong attention to detail and ability to multi-task.
• Experience working in EPIC preferred.

Benefits

• Remote Location
• Regular Position
• Scheduled Hours: 40
• Shift: First Shift