[Hiring] Incoming Call Line Specialist @Ricaris

Role Description

We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion. You will be the first point of contact, ensuring a smooth and professional experience for every caller.

Key Responsibilities

• Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed.
• Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems.
• Use and manage call flows efficiently through a dialer system and phone software.
• Handle and process sensitive information with the utmost confidentiality.
• Collaborate effectively with the internal team and follow established procedures accurately.

Qualifications

• Fluency in English with excellent written and verbal communication skills.
• Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant).

Requirements

• Proficiency with key business tools, including:
  • Google Docs for documentation and collaboration.
  • Dialer systems for managing call volume.
  • CRM software for data entry and tracking.
• Reliable work setup including:
  • Stable internet and power connection.
  • Backup solutions for both internet and power to ensure no service disruption during your shift.
• Able to work a fixed schedule: 4:00 AM – 12:00 PM Eastern Time (ET).
• Strong sense of responsibility, reliability, and attention to detail.

Preferred Qualifications (A Plus)

• Familiarity with the Real Estate or Hospitality industries.
• Working knowledge of Google Sheets for data management and reporting.
• Experience using Aircall or Zendesk platforms.

Benefits

• Mid-term remote collaboration (approx. 2–3 months, until the end of January) with a flexible schedule. There is a possibility of extension depending on client needs or participation in other upcoming Ricaris projects.
• Compensation: This role includes both inactive and active periods.
  • Inactive time refers to standby periods while waiting to receive calls.
  • Active time applies when calls or interactions are in progress.
  • The salary range is $5–$10, depending on the level of activity and responsibilities.