[Hiring] Implementation Manager @Whippy

Role Description

I'm hiring an Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor.

This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.

You'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data.

Some things you'll do:

• Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch.
• Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results.
• Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion.
• Juggle multiple customers and projects at once, and prioritize based on impact.
• Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations.
• Own your gross and net revenue retention, and get rewarded for beating targets.
• Tie usage to business outcomes, and report value back in the metrics customers actually care about.
• Spot expansion signals and hand warm leads to sales when usage outgrows the contract.
• Turn wins into case studies, references, and testimonials that help sales win the next customer.
• Tell customers the truth, steering them away from work that won't move their business and toward the work that will.
• Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things.
• Experiment and iterate. If you have an idea to do something better, do it and document what you learn.

Qualifications

• 2-5 years in implementation, onboarding, or professional services at a technical SaaS product.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).

Requirements

• Communication above all. You overcommunicate by default with customers, your team, and me.
• Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared.
• Curious, coachable, and low-ego. You're a fast learner who wants feedback and digs into the why behind every request.
• Comfortable getting technical. You enjoy taking a tool apart, figuring out how it works, and building something useful with it.
• Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation.
• Opinionated about customer experience. Good strategic advice needs well-formed views.
• Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar.
• Calm under pressure.

Benefits

• Competitive compensation based on experience, including monthly performance bonuses and more.

Company Description

Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox.

We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.