[Hiring] Customer Success Manager @Whippy

Role Description

I'm hiring an entrepreneurial Customer Success Manager to retain and grow a dedicated book of customers. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.

At Whippy, we view Customer Success as a revenue engine, not a cost center. Your job is to drive growth by:

• Making the first outcome happen during onboarding and implementation.
• Uncovering the next problem and helping customers get more value.

You'll mainly work with customers in the staffing industry, learning how staffing firms recruit and place talent, and how to build on top of their data.

Some things you'll do:

• Own a book of business end to end, from onboarding through renewal and expansion.
• Run a proactive cadence on every account.
• Become a product and customer expert.
• Juggle multiple customers and projects at once.
• Pick up the phone and reach out proactively.
• Own your gross and net revenue retention.
• Tie usage to business outcomes.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Tell customers the truth and advocate for them.
• Experiment and iterate on processes.

Qualifications

• 2-5 years in a customer-facing role (customer success, account management) at a technical SaaS product.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English.
• Able to work Eastern hours (we start at 8am ET).

Requirements

• Communication above all.
• Fast and proactive.
• Curious, coachable, and low-ego.
• Comfortable getting technical.
• Strategic and commercial.
• Opinionated about customer experience.
• Self-directed and calm under pressure.

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.

Company Description

Whippy is a communication, automation, and AI agent platform. We help businesses reach customers across calls, texts, and email, at scale through personalized blasts and automated drips.

• Industry agnostic, with significant wins in staffing, healthcare, and other in-person businesses.
• Bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.
• Founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy.