[Hiring] Associate Customer Success Manager @Whippy

Role Description

I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.

At Whippy, we view Customer Success as a revenue engine, not a cost center. Your job is to drive growth by:

• Making their first outcome happen during onboarding and implementation.
• Uncovering the next problem and helping them get even more value.

In this role, you'll mainly work with customers in the staffing industry, learning how staffing firms recruit and place talent, and how to build on top of their data.

You'll help us grow more customers by:

• Deeply understanding their desired outcomes.
• Providing an exceptional experience along the way.

This is a high-growth role with massive learning opportunities, where fresh ideas, feedback, and experimentation are encouraged.

Qualifications

• 0-1 years of experience; new grads are welcome.
• A STEM or technical degree, or entrepreneurial experience is preferred.
• Customer-facing internships or jobs are a plus.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Fluent written and spoken English.
• Based in Latin America or the US, able to work Eastern hours.

Requirements

• Own a book of business end to end, from onboarding through renewal and expansion.
• Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through.
• Become a product and customer expert.
• Learn fast through shadowing and coaching.
• Proactively reach out to customers and address issues before they escalate.
• Own gross and net revenue retention and get rewarded for beating targets.
• Tie usage to business outcomes and report value back in relevant metrics.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Advocate for the customer by feeding insights to product, sales, and engineering.
• Experiment and iterate on processes and ideas.

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.

Company Description

Whippy is a communication, automation, and AI agent platform. We help businesses reach customers across calls, texts, and email, at scale through personalized blasts and automated drips. Our platform enables true two-way dialogue on every channel, cutting repetitive work and freeing teams to focus on the human work that drives revenue.

Founded in 2021, we are bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.