[Hiring] Enterprise Customer Success Manager @Whippy

Role Description

I'm hiring an entrepreneurial Enterprise Customer Success Manager to retain and grow a dedicated book of customers. This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.

At Whippy, we view Customer Success as a revenue engine, not a cost center. Your job is to drive growth by:

• Making the first outcome happen during onboarding and implementation.
• Uncovering the next problem and helping customers get even more value.

You'll mainly work with customers in the staffing industry, learning how staffing firms recruit and place talent, and how to build on top of their data.

Some things you'll do:

• Own a book of business end to end, from onboarding through renewal and expansion.
• Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through.
• Become a product and customer expert.
• Run multi-stakeholder relationships across executives, recruiters, and operations teams.
• Pick up the phone and reach out proactively.
• Own your gross and net revenue retention.
• Tie usage to business outcomes and report value back in the metrics customers care about.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Advocate for the customer and feed insights to product, sales, and engineering.
• Experiment and iterate on ideas to improve processes.

Qualifications

• 5+ years in customer success or account management at a technical SaaS product.
• Experience owning large accounts with multiple stakeholders and significant revenue.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English.

Requirements

• Excellent communication skills.
• Fast and proactive approach to problem-solving.
• Curious, coachable, and low-ego attitude.
• Comfortable getting technical and understanding product intricacies.
• Strategic and commercial mindset.
• Self-directed and organized.
• Calm under pressure.

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.

Company Description

Whippy is a communication, automation, and AI agent platform that helps businesses reach customers across calls, texts, and email. We are industry agnostic, with significant wins in staffing, healthcare, and other in-person businesses undergoing digital transformations. We are bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.