[Hiring] Customer Project Manager @Whippy

Role Description

I'm hiring a Customer Project Manager to run our customers' projects end to end, from kickoff to launch to the next project that grows the account. This is a customer-facing role on our customer success team. You'll own a book of customers, not an internal roadmap.

This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.

You'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data.

Some things you'll do:

• Run every customer project end to end: scope, plan, timeline, owners, and follow-through until it's live and delivering results.
• Keep customers and our team aligned with prepared calls, clear agendas, written recaps, and mutual success plans.
• Own the customer beyond any single project, from onboarding through renewal and expansion.
• Juggle multiple customers and projects at once, and prioritize based on impact.
• Pick up the phone and reach out proactively.
• Own your gross and net revenue retention, and get rewarded for beating targets.
• Tie usage to business outcomes and report value back in the metrics customers actually care about.
• Spot expansion signals and hand warm leads to sales when usage outgrows the contract.
• Turn wins into case studies, references, and testimonials.
• Tell customers the truth, steering them toward the work that will move their business.
• Advocate for the customer and feed insights to product, sales, and engineering.
• Experiment and iterate on processes.

Qualifications

• 2-5 years managing projects with real deadlines and real stakeholders, ideally customer-facing.
• Software experience is a plus, but strong project managers from construction, engineering, operations, or similar fields are welcome.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours.

Requirements

• Communication above all.
• Fast and proactive.
• Curious, coachable, and low-ego.
• Comfortable getting technical.
• Strategic and commercial.
• Opinionated about customer experience.
• Self-directed and calm under pressure.

Benefits

• Competitive compensation based on experience, including monthly performance bonuses and more.

Company Description

Whippy is a communication, automation, and AI agent platform. We help customers reach their audience across calls, texts, and email, at scale through personalized blasts and automated drips. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations.

We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.