[Hiring] iGaming Team Leader @Twentoo

Role Description

• Lead, support, and motivate a team of Korean-speaking customer support agents
• Oversee daily customer service operations and ensure excellent player experiences across all support channels
• Monitor team performance, productivity and quality standards
• Coach team members and provide ongoing guidance to help them achieve performance targets
• Handle escalated player queries and complex customer issues
• Ensure customer enquiries are managed professionally, accurately and efficiently
• Identify opportunities to improve processes, team performance and service delivery
• Collaborate with other departments to support smooth operations and resolve issues effectively
• Foster a positive, productive and high-performing team environment

Qualifications

• Native-level Korean language skills
• Good English communication skills
• Previous experience in the iGaming industry, ideally in customer support or player services
• Previous experience as a Team Leader, Supervisor or in a people management role
• Alternatively, experience overseeing a team, supporting colleagues or taking responsibility for team performance
• Strong communication, organisational and problem-solving skills
• Ability to motivate others, manage competing priorities and work independently in a remote environment

Benefits

• 100% remote working
• Company-provided laptop
• 6-month renewable contract
• Attractive employment benefits
• Opportunity to develop leadership skills in an international iGaming environment
• Immediate interview availability for suitable candidates
• And many more!