[Hiring] Housing Hub Services Officer @Dimensions

Role Description

Dimensions Housing Service's centralised Housing Hub Team (HHT) is a first point of contact for tenants, Dimensions support colleagues/teams and external callers. The Housing Hub Services Officers (HHSO) manage telephone and email communication, offering initial advice and redirecting callers to colleagues across Dimensions; they manage property maintenance requests by diagnosing the repair need and placing orders with our contractors; they provide a housing advisory service to Dimensions Operations teams; they order property compliance works; and they monitor service delivery and tenant satisfaction.

Your main duties will include:

• Direct provision of landlord services to tenants and an advice and support service for Dimensions colleagues by answering phone calls and emails received into the Housing Hub and Dimensions.
• Managing all enquiries individually and as part of a team, with a positive customer focused attitude, aiming to resolve enquiries at first point of contact.
• Working with colleagues across Dimensions to ensure effective management of all non-housing enquiries.
• Raising works orders for housing repairs, compliance and service chargeable services such as garden works, white goods, etc., which are either received by phone or email.

Qualifications

• Proven ability to manage incoming calls and maintain strong outbound call performance.
• Previous experience of working within a housing association environment.
• Able to follow management guidance and processes.
• Understanding of how departments within a housing association and/or a care and support provider interact.

Benefits

• Up to 35 days' annual leave entitlement (including bank holidays).
• Staff discount shopping scheme 'Rewarding Dimensions'.
• Salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistance Programme.
• Pension scheme.
• Long Service Awards.
• Qualification scheme.
• Employee recognition scheme 'Inspiring People'.
• Discounted health and dental cover.
• Life Assurance.
• Bike to Work Scheme.
• Season Ticket Loan.