[Hiring] Help Page Navigation Assistant @HRS Talent Solutions

Role Description

A visitor is on the website but cannot find the instructions relevant to a routine question. The Help Page Navigation Assistant checks published help pages, sends a precise path, and reports confusing or broken navigation. This full-time remote customer service role also involves office administration documentation. You will not change website code or create an answer that has not been approved.

• Find the right page, then check it.
• Search results sometimes point to old content. Open the current online article and make sure its steps address what the visitor actually asked.
• If two pages conflict, refer the issue to the content owner and avoid choosing one based on guesswork.
• Where a user reports a broken link, capture the starting page and destination for the website team.
• Your replies should be simple enough for a new user to follow. Give a useful page title or path, plus the first step when approved.
• Log a case that still needs a specialist, and tell the visitor what happens next.
• The office administration part is keeping navigation problems and customer questions connected to their online records.

Activities

• Read incoming website navigation questions.
• Verify a current published article before sharing it.
• Explain a short approved route through the site.
• Test a reported broken or redirected link.
• Record where a visitor became stuck.
• Refer content conflicts to the page owner.
• Escalate account-specific matters to the proper service queue.
• Track the response and remaining question.

Requirements

• Previous customer service or office administration work can help, but it is not required.
• The employer will train a beginner on its site map, help content, and escalation.
• You should enjoy turning a vague “where do I click?” question into a clear instruction without asking for passwords.

Compensation

$27 - $32 an hour; remote, full-time.

A home office or another quiet workspace supports online replies. The employer will describe hours and equipment.

Navigation problems worth recording

• A person may reach a help article from a search engine and miss the menu that the article assumes they used.
• Another may follow a link that redirects to an outdated page.
• When you reproduce the path, note the starting point and the actual destination.
• A useful website report is specific enough for the content team to find the issue, while your customer reply still gives an available approved route.
• Some questions reveal that a page is readable but confusing. Capture the customer's wording and the step where they stopped, without rewriting the article yourself.
• If a help page requires account access, do not request credentials to test it.
• Route access issues through the proper support process.
• The employer will show you which help pages are public and which are available only to signed-in users.

Ways an inquiry can differ

• A missing menu item on a particular screen.
• A broken online link from a current article.
• A search result pointing to an old instruction.
• Two guides with apparently conflicting steps.
• An account-specific error rather than a navigation issue.
• A visitor who needs the first step explained in plain language.

Interested applicants

Tell us about a time you helped someone find information on a website or in a set of instructions. It can be a personal, volunteer, or school example. You do not need web development skills. Candidates who move forward may be asked to complete an application on the hiring company’s website. Site navigation training is provided.