[Hiring] Healthcare Collections Specialist @Revenue Enterprises

Role Description

As a Patient Account Representative, you'll play a key role in helping patients understand and resolve their healthcare accounts with compassion and professionalism.

• Providing outstanding customer service through inbound and outbound phone interactions
• Assisting patients and families with questions regarding healthcare balances and billing
• Working collaboratively with patients to create affordable payment solutions, including payment plans and settlements
• Processing credit card and ACH payments securely over the phone
• Accurately documenting account activity and customer interactions
• Following all applicable federal and state regulations while ensuring consumers understand their rights
• Meeting performance goals while maintaining a patient-focused approach

Qualifications

• Strong communication and customer service skills
• A professional and empathetic phone presence
• Problem-solving and negotiation abilities
• Attention to detail and accuracy in documentation
• Comfort working in a fast-paced environment
• Ability to learn and adhere to regulatory requirements
• Motivation to achieve performance and commission goals

Requirements

• Must reside in Colorado, Montana, Texas, Kansas, or Wyoming to be considered
• Prior collections experience handling delinquent accounts
• Experience in customer service and/or healthcare preferred (but not required)
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills is a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Experience working from home preferred
• Prior collections experience preferred

Benefits

• Competitive base pay
• Uncapped monthly commission program
• Comprehensive benefits package
• Remote work opportunities with optional office-based work arrangements
• Ongoing training and career development