[Hiring] Self Pay Collections Specialist I @61st Street Service Corp

Role Description

The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at all times during communications.

• Expeditiously handle large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• Document payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints; escalate to supervisor or higher management.
• Obtain insurance, demographic, guarantor information and update patient profile; bill third party payers as appropriate.
• Perform other job duties as assigned.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third-party payer environment.
• Strong customer service and patient-focused orientation.
• Ability to communicate, adapt, and respond to complex situations.
• Ability to diffuse complex situations in a calm and professional manner.
• Understanding of contracts, insurance benefits, exclusions, and other billing requirements.
• Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Patient financial and practice management system experience in Epic or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Requirements

• Hourly Rate Ranges: $23.56 - $28.85.
• Salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education.

Benefits

• Competitive comprehensive benefit package to eligible employees.
• Healthcare and various other benefits.
• Paid Time Off to promote a healthy lifestyle.

Company Description

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.