[Hiring] Global Servicing Travel Consultant @American Express Global Business Travel

Role Description

As a Global Servicing Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

• Advise and arrange travel for corporate business customers in the US, Canadian, UK, and Australian Markets.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use of Sabre as the Global Distribution System (GDS).
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• A minimum of 2 years’ corporate travel experience.
• A minimum of 2 years’ Native GDS Expertise in Sabre.
• Excellent verbal and written communication skills.
• Excellent customer service skills in a travel environment.
• Strong time management and organizational skills, including multi-tasking and prioritizing of workload whilst ensuring maximum quality.
• Fares & Ticketing knowledge – including RTW and complex fares.
• Knowledge of products including car service, hotels, and rail.
• Domestic & International destination/geographical knowledge.
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings.
• Demonstrated understanding of the relevant customer base.
• An ability to adapt communication style to the audience, communicate confidently, accurately, and lead the traveler (or travel booker) to desired outcomes.
• An ability to adapt to change.
• Work across teams and departments.

Requirements

• Please be flexible and prepared to work a shift any time between 6A to 11:30P EST time Monday to Sunday.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Champion Inclusion in every aspect of our business through global INclusion Groups.
• And much more!