[Hiring] Villa Rental Consultant @Better Talent

Role Description

The Villa Rental Consultant reports to the Villa Rental Supervisor and combines luxury hospitality, consultative sales and disciplined follow-through to turn guest inquiries into successful reservations and lasting relationships.

• Respond promptly and professionally to assigned guest inquiries across approved communication channels.
• Ask thoughtful questions to understand each guest's dates, group composition, budget, interests, preferences and expectations.
• Recommend the best-fit homes and experiences, clearly explaining meaningful differences in location, amenities, seasonality, pricing and value.
• Guide qualified opportunities through the decision-making process and confidently ask for the reservation when appropriate.
• Maintain timely, personalized follow-up until the guest books, declines or the opportunity is reasonably closed.
• Reconnect with prior guests and inquiries, cultivate referrals and identify appropriate opportunities for future stays.
• Follow homeowner requirements and revenue-management guidelines while protecting pricing discipline and helping guests find the right solution.
• Learn relevant guest preferences, celebrations and interests to personalize recommendations and support repeat business.
• Collaborate closely with Concierge and other departments, communicating guest information and special requests accurately and promptly.
• Remain familiar with available Concierge services and identify appropriate opportunities to enhance each stay.
• Maintain accurate and timely records of guest preferences, lead activity, follow-up, tasks, opportunity status and reasons for lost business.
• Use Track, Breezeway, CRM, communications, pricing, reporting and approved AI tools proficiently.
• Maintain current knowledge of the villa portfolio, Jackson Hole, seasonal considerations and company procedures.
• Provide accurate property, payment and reservation information, promptly correcting or escalating anything that appears incomplete, conflicting or outdated.
• Take ownership of guest matters through resolution, exercise sound judgment and discretion, and manage multiple priorities without sacrificing accuracy or service quality.

Qualifications

• At least three years (3) of experience in luxury hospitality, consultative sales, travel, vacation rentals or another relationship-based client service environment.
• Demonstrated experience managing guest or client inquiries from initial contact through purchase, reservation or appropriate closure.
• Exceptional written and verbal communication skills, with the ability to communicate professionally and confidently with discerning clients.
• Proven ability to understand client needs, recommend appropriate solutions, build relationships and confidently ask for the business.
• Strong organizational skills with a demonstrated record of timely follow-up, accurate documentation and dependable execution.
• Experience using a CRM, property management system or comparable customer-facing technology platform.
• Ability to manage multiple active opportunities and priorities in a performance-oriented environment where responsiveness, conversion, revenue and guest satisfaction are measured.
• Sound judgment, discretion, accountability and the ability to collaborate effectively across departments.
• Willingness and ability to quickly learn new technology, systems and tools.

Preferred Qualifications

• Previous experience in luxury vacation rentals or high-end hospitality, particularly serving affluent or highly discerning guests.
• Familiarity with Jackson Hole, including its neighborhoods, seasonal activities and guest experience.
• Experience using Track, Breezeway or similar vacation rental/property management technology.
• Experience with revenue management, dynamic pricing or communicating premium pricing and value to clients.
• Familiarity with concierge services and coordinating personalized guest experiences.
• Experience conducting proactive outreach to prior guests, prospects or referral sources.

Compensation, Benefits & Schedule

• Annual Salary: $50,000 - $65,000
• Bonus: Annual incentive compensation opportunity based on individual and company performance
• Benefits: Health, Dental, and Vision insurance
• Retirement benefits or accounts
• Paid time off such as PTO, sick days, and vacation days
• Schedule: Full-time; Rotating schedule that includes some evening and weekend hours to support guest inquiries and business needs.