[Hiring] Global Relocation Consultant @Graebel Companies, Inc.

Role Description

The Global Relocation Consultant serves as the single point of accountability for assignees and domestic U.S. employees not receiving home sale benefits (e.g. renters or homeowners not selling). Provides superior customer service to client employees relocating internationally as well as within the U.S.

• Conducts a needs assessment profile during first contact with the relocating employee.
• Counsels the relocating employee on their company's relocation policy to ensure complete understanding of services to be provided.
• Sets proper expectations with the relocating employee to ensure an exceptional experience.
• Maintains communications with relocating employee throughout relocation to ensure satisfaction.
• Utilizes company preferred supplier network to initiate authorized services in a timely manner.
• Proactively monitors service orders to ensure services are executed in accordance with the provider agreement and Client policy/SLAs.
• Maintains accurate data in relocation management system.
• Ensures service providers are delivering services in accordance with authorized benefits and provider agreement.
• If an issue arises, works with service provider to implement corrective actions and if necessary, escalates to immediate manager and supplier development manager.
• Performs other related essential duties as assigned or requested.

Qualifications

• Exceptional customer service skills.
• Strong communication abilities.
• Understanding of relocation policies and procedures.
• Ability to manage multiple tasks and priorities.

Requirements

• Experience in relocation or customer service preferred.
• Proficiency in using relocation management systems.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary range of $52,000 to $56,000 based on experience, skills, and qualifications.
• Opportunities for professional development.
• Comprehensive benefits package.