[Hiring] Global Adv Ops Hosting Specialist @GoDaddy

Role Description

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

You will work closely with our Inbound Support teams to resolve any technical issues in a timely and professional manner. You will be friendly and communicative, able to resolve issues quickly and in line with our service level agreements. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services.

• Answering customers’ technical support issues through our CRM
• Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience

Qualifications

• 1+ years experience in a Technical Support, Customer Support, Help Desk, or Web Development role
• Basic understanding of Linux and/or Windows hosting environments
• Knowledge of web hosting technologies, including LAMP and/or WAMP environments
• Understanding of Domain Name System (DNS) concepts and troubleshooting
• Basic knowledge of HTML and CSS, with familiarity with PHP considered an advantage
• Strong written English and communication skills
• Ability to explain technical concepts clearly to both technical and non-technical customers
• Proven ability to work effectively within a team environment
• Positive attitude and ability to remain composed when managing competing priorities and workload pressures

Requirements

• Experience with hosting control panels such as cPanel and Plesk
• WordPress CMS experience
• Experience working with AI tools and technologies, with hands-on experience using Claude Code considered a strong advantage

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave