[Hiring] German-speaking Customer Support Specialist @nearshorefriends GmbH

Role Description

We are looking for a German-speaking Customer Support Specialist to assist with the structured rollout and user adoption of a specialized digital application in the public sector. You will work closely with employees, helping them understand how to work with the client’s software. You help German municipalities to successfully digitize their processes. This is a long-term opportunity to contribute to the modernization of public services in Germany, remotely from anywhere in Bulgaria.

• Support a German IT software company focused on secure and legally compliant digital solutions for the public sector.
• Help streamline communication, document exchange, and administrative processes within public institutions.
• Participate in structured onboarding in Germany to understand the client's tools, processes, and platform.
• Support public-sector users in adopting the application and using its features effectively.
• Follow a defined project blueprint to guide daily tasks and ensure consistency.
• Explain key settings and functionalities to third parties in a clear and structured way.
• Work with MS Office and tools like Jira and Confluence (training provided).

Qualifications

• German language proficiency at the C1 level or above.
• Education in business administration, management, business informatics, degree in foreign languages, etc.
• Friendly, professional mindset and strong communication skills.
• Basic IT affinity and ability to learn new systems quickly.
• Structured, reliable, and independent work style.

Requirements

• Previous experience in or with public-sector organizations (Nice to Have).
• Familiarity with formal communication in the public sector (Nice to Have).

Benefits

• A stable, long-term role in a solid and growing company.
• 100% remote from anywhere in Bulgaria.
• Initial 2-weeks onboarding in Germany.
• Full-time preferred, part-time possible (minimum 28 hours/week).
• Core working hours: 09:00–18:00.
• Hardware will be provided.
• Opportunity to support the digital transformation of the public sector in Germany.

Company Description

We are a founder-led network of nearshoring companies – built to connect great clients with great talent across borders. Started in Munich in 2016, growing with purpose ever since.