[Hiring] French Technical Support Advisor @Recruityard

Role Description

This is a remote position. Are you fluent in French and looking for a 100% remote opportunity in Portugal? Join an international team where you'll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services.

• Provide technical support to French-speaking customers via phone, email and chat.
• Troubleshoot technical issues and guide customers through solutions.
• Identify customer needs and recommend relevant products or services.
• Promote upgrades and additional solutions whenever appropriate.
• Handle account, billing and service-related enquiries.
• Escalate complex technical issues when necessary.
• Deliver an outstanding customer experience while achieving sales targets.

Qualifications

• Fluent French and English (minimum C2).
• Previous sales experience is mandatory.
• Experience in Technical Support or a Contact Centre is an advantage.
• Strong communication, sales and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, target-driven and able to work in a fast-paced environment.

Requirements

• 100% Remote position within mainland Portugal.
• Permanant contract after 6 months.
• Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).
• Paid training and full onboarding.
• Private health insurance.
• Career development and internal growth opportunities.
• International and multicultural work environment.

Benefits

• Base Salary: €920
• Language Allowance: €250
• Performance Bonus: up to €360
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Meal Allowance: €10.20 per working day

Company Description

Work from home anywhere in mainland Portugal. Join a stable, international project with long-term career opportunities. Receive continuous training, coaching and professional development. Be part of a dynamic team where technical support and sales go hand in hand.