[Hiring] French Speaking Customer Service Agent @Mercier Consultancy Group

Role Description

We are currently scouting for a talented professional to join our team for a French Speaking Customer Service Agent For Mercedes position in Greece. This role offers an unparalleled opportunity to represent a luxury automotive leader, providing premium support to a global client base while enjoying the Mediterranean lifestyle through our sought-after French-speaking jobs.

• Act as the primary point of contact for Mercedes owners, providing professional guidance on vehicle features and technical queries.
• Manage high-quality inbound inquiries via phone, email, and chat, maintaining the prestigious image of the automotive brand.
• Assist clients with scheduling maintenance, service appointments, and resolving automotive-related concerns with precision.
• Maintain detailed case records within our CRM, ensuring data accuracy and compliance with automotive industry standards.
• Collaborate with international teams to optimize the customer experience for French-speaking market segments.
• Provide insightful feedback to the management team regarding customer trends and common automotive technical queries.
• Participate in ongoing product training to stay updated on the latest innovations and luxury car models from Mercedes.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Strong proficiency in English to engage with our international corporate environment.
• Valid EU passport or a valid Greek work permit.
• Genuine interest in the automotive industry and a commitment to customer excellence.
• Excellent interpersonal skills and a solution-oriented mindset for challenging service scenarios.
• Availability to work in a dynamic, remote-first environment within Greece.

Benefits

• Highly competitive monthly salary with 13th and 14th salary payouts per year.
• Comprehensive monthly performance bonus based on quality service targets.
• Fully paid relocation package including flight tickets, transfer, and initial hotel accommodation.
• Extensive, fully paid professional training program in the automotive field.
• Full private health insurance coverage.
• Career development paths within one of the largest automotive support networks in Greece.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we pride ourselves on facilitating exceptional career growth through our exclusive partnerships in the automotive sector.