[Hiring] French Speaking Customer Experts for Cloud Workspace @Mercier Consultancy Group

Role Description

We are currently seeking talented professionals for the French Speaking Customer Experts for Cloud Workspace position in Greece, an exciting opportunity within the dynamic IT sector. Join our international team in Athens and accelerate your career while supporting innovative cloud computing solutions for a prestigious global client base.

• Provide high-level technical support for cloud-based software environments to French-speaking enterprise clients.
• Troubleshoot complex IT infrastructure queries to ensure seamless digital workspace performance.
• Maintain a deep understanding of cloud migration, storage, and collaboration tools within the IT industry.
• Deliver exceptional customer service through phone, email, and chat, upholding brand standards for excellence.
• Collaborate with cross-functional IT teams to resolve escalated technical issues efficiently.
• Document resolutions and contribute to the internal knowledge base for ongoing service improvements.
• Participate in continuous technical training to stay at the forefront of cloud technology trends.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a work permit for Greece.
• Strong passion for the IT industry and a foundational interest in cloud computing technologies.
• Professional proficiency in English to collaborate within our multinational corporate environment.
• Proven track record in customer service or technical support roles.

Benefits

• Competitive Monthly Salary
• Two Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training on the latest cloud software and IT protocols
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Attractive Monthly Performance Bonus
• Relocation support and local integration assistance for those seeking jobs in Greece
• Excellent opportunities for career growth within the fast-paced IT sector

Company Description

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organizations across the continent. We specialize in facilitating high-level career transitions, ensuring our candidates land the most prestigious French-speaking jobs in the global technology market.