[Hiring] French Speaking Customer Expert @Mercier Consultancy Group

Role Description

We are seeking dedicated professionals to join our automotive team as French Speaking Customer Experts for Mercedes-Benz position in Greece. This is a unique opportunity to represent a world-class automotive brand while enjoying a life-changing career move within one of the most exciting jobs in Greece.

• Act as the primary brand ambassador for Mercedes-Benz, providing unparalleled service to automotive clients.
• Manage complex inquiries regarding vehicle technical support, luxury features, and service scheduling via multiple channels.
• Ensure high levels of customer satisfaction by aligning solutions with the prestige and quality standards of the automotive industry.
• Collaborate with international teams to troubleshoot concerns and provide guidance on new vehicle technologies.
• Maintain detailed records in our CRM system to ensure seamless communication across the global automotive network.
• Uphold the Mercedes-Benz legacy of excellence through proactive communication and professional problem-solving.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or work permit allowing residency in Greece.
• A genuine passion for the automotive industry and high-end client service.
• Excellent communication skills and an ability to convey technical automotive concepts clearly.
• Strong digital literacy and experience with professional customer interaction platforms.

Benefits

• Competitive Monthly Salary with 13th and 14th salaries paid annually.
• Fully Paid Training programs to sharpen your automotive industry expertise.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay provided).
• Monthly Performance Bonus linked to service quality.
• Remote work flexibility within Greece.
• Professional development within a global leader in the automotive sector.

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We specialize in elevating professional careers through exclusive opportunities, including high-demand French-speaking jobs across Europe.