[Hiring] Finnish Speaking Customer Expert @Mercier Consultancy Group

Role Description

We are searching for dedicated professionals to join our prestigious team in the automotive industry. As a Finnish Speaking Customer Expert for Mercedes-Benz, you will serve as the primary point of contact for one of the world's most iconic luxury vehicle brands, ensuring every customer interaction reflects the premium standards of the Mercedes-Benz legacy.

• Deliver exceptional omnichannel support for Mercedes-Benz customers, maintaining the high standards expected in the luxury automotive sector.
• Provide expert information regarding vehicle specifications, maintenance schedules, and innovative automotive technology.
• Assist clients with navigating the ecosystem of connected car services and mobile digital platforms.
• Manage inquiries related to dealership services, warranty protocols, and roadside assistance coordination.
• Maintain accurate records of customer interactions within our dedicated automotive CRM systems.
• Collaborate with cross-functional teams to resolve complex technical or service-related queries efficiently.
• Contribute to the continuous improvement of the customer experience by providing feedback on service trends.

Qualifications

• Native or fluent Finnish (spoken and written) with excellent English proficiency.
• Valid EU passport (mandatory) to facilitate relocation for our Finnish-speaking jobs.
• A genuine passion for the automotive industry and a customer-centric mindset.
• Excellent communication skills, capable of representing the sophistication of the Mercedes-Benz brand.
• Previous experience in customer service or luxury retail is considered a significant advantage.
• Willingness to relocate to Greece to join our team of international professionals.

Benefits

• Competitive Monthly Salary with 13th and 14th salaries paid annually.
• Fully Paid Training programs focused on automotive product knowledge.
• Health Insurance coverage for all employees.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on these exciting jobs in Greece.
• Monthly Performance Bonus linked to service quality metrics.
• Continuous professional development within the Mercedes-Benz network.
• And Much More, including team-building events and a vibrant international work environment.

Company Description